Complaint Data

Complaints – RIA

Clients’ queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.

• Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Investment Advisor at 919354971746.
• Alternatively, the Investor may call on +91 9354971746.
• A letter may also be written with the query / complaint and posted at the below mentioned address:
  AAC-03, 2nd Floor, Shipra Krishna Azure, Commercial Building, Kaushambi, Ghaziabad, U.P – 201010
• Clients can write to the Compliance Officer at support@thinkstockinvest.com if the Investor does not receive a response within 10 business days of approaching the Compliance Officer.
• In case you are not satisfied with our response, you can lodge your grievance with SEBI at:
  https://scores.sebi.gov.in/
  (Your grievance will be addressed through SCORES mobile application as well; the same can be downloaded from below link.)
• ODR Portal: In addition, if unsatisfied with response, your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/ADV-P/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
  An ODR Portal which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established and can be accessed through the following link:
  https://smartodr.in

Trend of Monthly Disposal of Complaints

* Inclusive of complaints of previous months resolved in the current month.
* Inclusive of complaints pending as on the last day of the month.

December Month Complaints

Trend of Annual Disposal of Complaints

* Inclusive of complaints of previous years resolved in the current year.
* Inclusive of complaints pending as on the last day of the year.