Vision and Mission Statements for Investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
Details of Business Transacted by the Investment Advisor with Respect to the Investors
- To enter into an agreement with the client providing all details including fee details, aspect of conflict of interests disclosure and maintaining confidentiality of information.
- To do a proper and unbiased risk-profiling and suitability assessment of the client.
- To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
- To conduct audit annually.
- To disclose the status of complaints on its website.
- To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local office details on its website.
- To employ only qualified and certified employees.
- To deal with clients only from official number.
- To maintain records of interactions with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
Details of Services Provided to Investors
(No Indicative Timelines)
- Onboarding of clients
- Sharing of agreement copy
- Completing KYC of clients
Disclosure to Clients
- To provide full disclosure about its business, affiliations, and compensation in the agreement.
- To not access client’s accounts or holdings for offering advice.
- To disclose the risk profile to the client.
- To provide investment advice to the client based on the risk profiling of the client and suitability.
Details of Grievance Redressal Mechanism and How to Access It
- In case of any grievance / complaint, an investor should approach the concerned Investment Advisor and shall ensure that the grievance is resolved within 30 days.
- If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s “SCORES” portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
- With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education, Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
Expectations from the Investors
(Responsibilities of Investors)
Do’s
- Always deal with SEBI registered Investment Advisors.
- Ensure that the Investment Advisor has a valid registration certificate.
- Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisors available on SEBI website:
https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13
- Pay only advisory fees to your Investment Advisor. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
- Always ask for your risk profiling before accepting investment advice. Insist that the Investment Advisor provides advisory strictly on the basis of your risk profiling and takes into account available investment alternatives.
- Ask all relevant questions and clear your doubts with your Investment Advisor before acting on advice.
- Assess the risk-return profile of the investment as well as the liquidity and safety aspects before making investments.
- Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully, particularly regarding advisory fees, advisory plans, category of recommendations, etc., before dealing with any Investment Advisor.
- Be vigilant in your transactions.
- Approach the appropriate authorities for redressal of your doubts / grievances.
- Inform SEBI about Investment Advisors offering assured or guaranteed returns.
Don’ts
- Don’t fall for stock tips offered under the pretext of investment advice.
- Do not provide funds for investment to the Investment Advisor.
- Don’t fall for the promise of indicative, exorbitant, or assured returns by Investment Advisors. Don’t let greed overcome rational investment decisions.
- Don’t fall prey to luring advertisements or market rumors.
- Avoid doing transactions only on the basis of phone calls or messages from any Investment Advisor or its representatives.
- Don’t take decisions just because of repeated messages and calls by Investment Advisors.
- Don’t fall prey to limited-period discounts or other incentives, gifts, etc. offered by Investment Advisors.
- Don’t rush into making investments that do not match your risk-taking appetite and investment goals.
- Do not share login credentials and passwords of your trading and demat accounts with the Investment Advisor.
